Policies & Procedures
RIGHT TO REFUSE SERVICE:
We reserve the right to refuse any guest for improper conduct, tardiness, no shows or any situation we deem appropriate.
Please understand that when a guest forgets to cancel or reschedule their appointment without giving enough notice, we miss the opportunity to fill that appointment time. We require a credit card to reserve appointments for all clients. We also accept a cash deposit.
In the event a guest needs to cancel or reschedule, we require a 24-hour notice. Cancellations or missed appointments without a 24-hour notice will result in 50% of the booked services charged to the card on file.
Late appointment arrivals will be taken by situation, and only if the guest arrives less than 10 minutes after the scheduled appointment time. If a guest checks in more than 10 minutes after their scheduled appointment time, the appointment will not be serviced.
REDO/REFUND POLICY: No refunds are offered for services. Please understand that in certain situations, the desired look may take more than one session. In this event, the stylist will verbalize this during your appointment, and will record this on the appointment consultation form.
* If a guest is not satisfied with their results, the guest must return to the salon within 14 days of original appointment *
* PLEASE NOTE: Consultation forms will be filled out and signed by all color guests at Bloom Salon. This form lists details of service, guest and service provider expectations, service date and price quote. *
If you have any questions, please feel free to contact us.